<html><head><title>Director, Client Solutions - Washington, DC 20005</title></head>
<body><h2>Director, Client Solutions - Washington, DC 20005</h2>
<b>About Us</b><br/>
<div>Protagonist is the Narrative Analytics company. From the vast amount of data available in the digital universe, we mine the perceptions, opinions, and stories that constitute the Narratives people hold in their minds. Our offering empowers organizations to understand the discourse that matters, what’s driving that discourse, and how to take action to work within the Narrative Landscape. Protagonist uses natural language processing, machine learning, and human expertise to identify, measure, and shape Narratives. Today, Narrative Analytics is used by the US Government and dozens of the world’s leading corporations, business leaders, and foundations.</div>
<br/>
<b>About You</b><br/>
<br/>
Our Directors have a passion for solving customer problems with compelling analysis and strategic advice rooted in the idea of Narratives. Our Directors manage teams of consultants using technology, data, and communications strategy principles to solve complex problems for our customers. Our Directors develop a trusted advisor relationship with clients, ensures that our work creates real value, and builds upon that success by developing additional business with our customers. Reporting to the Executive Vice President for Client Solutions, our Directors are members of the Protagonist Leadership Team and will collaborate with colleagues across the organization.<br/>
<div><div><b>Primary Responsibilities</b></div>
<br/>
This role will oversee the one of our largest US Government accounts. Responsibilities include:
<div><div>Project Management</div>
<ul><li><div>Own the successful end-to-end delivery of our Narrative Analytics offering to our US Government clients</div></li><li><div>Provide senior-level project management and oversight for Client Solutions teams supporting our clients</div></li></ul><ul><li><div>Provide senior-level review of deliverables to ensure analytic rigor and actionable insights that answer key customer questions</div></li><li><div>Lead high value customer meetings as the Protagonist senior engagement representative</div></li></ul><div>Client Management</div>
<ul><li><div>Cultivate trusted advisor relationships with clients to deliver value and help grow long-term relationships and repeat business</div></li><li><div>Develop a comprehensive understanding of the key drivers of clients’ business</div></li><li><div>Collaborate with executive team to identify, evaluate, and pursue new opportunities with client</div></li></ul><div>Product Management</div>
<ul><li><div>Drive innovation of the Narrative Analytics offering by leading teams to continuously improve our ability to meet customer needs with new tools and methodologies</div></li><li><div>Synthesize and productize capabilities across customer engagements, to ensure best practices are incorporated quickly into the overall Narrative Analytics offering</div></li></ul><div>People Management</div>
<ul><li><div>Directly manage an innovative team of 3 or more data-centric analysts</div></li><li><div>Promote a high-performance culture by actively coaching, mentoring, and developing employees</div></li></ul></div><div><b>Requirements</b></div>
<ul><li><div><b>Must have an active TS/SCI security clearance</b></div></li><li><div>Located in the Washington DC area with the ability to conduct local travel 2-3 times per week to client locations in and around Northern Virginia</div></li><li><div>8+ years experience with top tier consultancies or professional services firms in a data driven position</div></li><li><div>5+ years experience in a customer-facing role managing project teams of three or more people; experience managing direct reports preferred</div></li><li><div>5+ years experience developing customer relationships, with a focus on US Government clients</div></li><li><div>Strong project management skills and proven ability to drive projects to successful completion</div></li><li><div>Strong data skills, with an understanding of how to apply data to communications, marketing, and business strategy problems</div></li><li><div>Familiar with a range of data science concepts (such as natural language processing, content similarity analysis, social network analysis, and sentiment analysis)</div></li><li><div>Excellent interpersonal and presentation skills; able to communicate complex data problems with clarity</div></li><li><div>Ability to translate analytic insights into business outcomes for our clients</div></li><li><div>Strong leadership and relationship-building skills, with ability to effectively communicate, influence, and negotiate</div></li><li><div>Innovative thinker, with an entrepreneurial spirit and a solution-driven, client service mindset</div></li><li><div>Natural storyteller, with an innate understanding of how beliefs and stories shape the world we live in</div></li><li><div>Ability to handle multiple competing priorities in a fast-paced, startup environment</div></li><li><div>Ability to inspire and motivate teams and effectively manage complexity, ambiguity and change</div></li><li><div>Foreign language skills a plus</div></li></ul></div></body>
</html>